FAQ


 

Do you accept international orders?

Yes, we do. Diode Wear ships worldwide. Please be aware that shipping rates are dependent upon the destination. By purchasing from our website, you accept any additional tax or duties at the time of checkout. Diode Wear makes no assumption that material on this website is appropriate for use in other countries outside the United States. Those who view and purchase items from diodewear.com acknowledge any such restrictions in their country of origin and access this website of their own volition. 

 

How do I care for my Diode swimwear?

Diode swimwear should be rinsed thoroughly soon after use in salt water or chlorinated pools. Chlorine, in essence, is bleach and though diluted by water, in some instances can affect colorfastness. For long-lasting vivid color, handwash in cold water with mild soap if needed. Remove the shield insert from the inside pouch and hang or lay flat to dry. Diode swimwear should not be put in the dryer.

 

Where else can I buy Diode products?

The Diode Wear brand is exclusive to this website and not available at other retailers. Should you see our brand somewhere else, please inform us at info@diodewear.com 

 

Where can I find Diode on social media?

Please follow us on Instagram @diodewear. Tag us and show off your Diode Wear!

 

How can I contact customer service?

Please email info@diodewear.com. If you have questions about an existing order, please include your order number and all other pertinent information when contacting Diode Wear.

 

Not all products seem to be available. Will they be back?

Some products may be out-of-stock or discontinued. We do our best to remove these products from our website at the time they may become unavailable. If a product is listed as out-of-stock, please check back often.

 

My purchase seems to be a different color than I thought it was.

Diode displays our products as accurately as possible, but colors may be different according to the monitor on which you view our website. We cannot be held responsible for slight color variations that may occur when viewing from your device.

 

Why is the price listed on an item different when I check out?

Please be aware that from time to time there may be short-term typographical errors within the description or price of our products. We do our best to keep up on these, but human error is a possibility. The price at check out is the actual price of the product. We apologize for any inconvenience caused by an error, omission or inaccuracy and will make every effort to change discrepancies. These 

 

What happened to the review of a purchased product that I posted?

All comments, reviews and/or suggestions, etc. posted on diodewear.com immediately become the property of and copyright of Diode Wear. By posting on this website, you agree that we are under no obligation to pay any compensation for your post, respond to any comment, or keep any post for public view. Inappropriate comments or posts, or any comments or posts that infringe upon the copyright of any third party will be immediately deleted at our discretion.

 

When I place an order with Diode Wear, It says that I consent to your terms. What is “consent”?

When you place an order on diodewear.com you consent to the use of your personal information for use of processing the transaction, including processing your credit card and arranging delivery of your order. By placing an order with us, that information is used for those purposes ONLY.

You are also consenting that you are of legal age in your State or Territory or that you have given permission to a minor to purchase items from our website.

By using, viewing and/or purchasing from our website you declare that Diode Wear holds no responsibility for and shall not be liable for any damages to your computer or telecommunications equipment or loss of service caused by data transmissions to and from our website. You also agree to use this website for only lawful purposes according to the place of origin from which you are viewing this website and may not copy, download or distribute any content in violation of those laws.

Diode Wear, its employees, and its service providers are not liable to you for any direct or indirect damages or causes of action in any way from the use of, or inability to use, or the performance of this website or the contents and materials herein. If you are a California resident, you accept that this clause supersedes California Civil Code 1542 which states that a general release does not extend to claims that the creditor does not know at the time of executing the release and that you understand damages cannot be pursued for these or other reasons pertaining to the use of this website. Some international territories may be exempt from this clause depending on their own laws.